Privacy Policy for Cozy Hundehotell

Last updated: February 1, 2025

Cozy Hundehotell (hereinafter referred to as “we” or “us”) takes your privacy seriously. This privacy policy explains how we collect, use, store, and protect your personal data when you use our services.

1. DATA CONTROLLER

Cozy Hundehotell is the data controller for the personal data we collect. If you have any questions about how we process your personal data, you can contact us at:

Contact Information:

• Name: Cozy Hundehotell
• Email: post@cozyhundehotell.no
• Phone: (+47) 919 20 300
• Address: Søredalen 194, 4308 Sandnes, Norway

2. WHAT PERSONAL DATA DO WE COLLECT?

We collect and process the following personal data:

• Contact information: Name, phone number, email address.
• Booking and customer data: Information about reservations, your dog’s name, breed, and any special needs.
• Communication: Messages and inquiries you send to us.
• Payment information: If you pay for our services, we may process payment-related information in accordance with applicable laws.

3. PURPOSE OF PROCESSING

We process your personal data for the following purposes:

• To manage bookings and stays with us.
• To communicate with you regarding your reservation or other inquiries.
• To ensure the safety of your dog and tailor the stay according to its needs.
• To comply with legal obligations, such as accounting and tax regulations.

4. LEGAL BASIS FOR PROCESSING

We process your personal data based on the following legal grounds:

• Consent: When you submit an inquiry or booking request.
• Contract: Processing is necessary to fulfil an agreement with you.
• Legal obligation: When we are required by law to process certain data.

5. SHARING OF PERSONAL DATA

We only share personal data when necessary, for example with:

• Accountants or payment providers for invoicing purposes.
• Authorities if required by law.
• No third parties will have access to your personal data for marketing purposes.

6. STORAGE AND DELETION OF PERSONAL DATA

We store personal data for as long as necessary for the purposes for which it was collected or as required by law. Information related to bookings is typically stored for up to 5 years in accordance with accounting regulations.

7. YOUR RIGHTS

You have the right to:

• Access the personal data we have stored about you.
• Correct inaccurate data.
• Request the deletion of data when there is no legal basis for further processing.
• Restrict processing in certain cases.
• Object to processing based on legitimate interest.
• Withdraw your consent for future processing.

If you wish to exercise your rights, contact us at post@cozyhundehotell.no.

8. COOKIES

We use cookies on our website to improve the user experience. You can manage or disable cookies in your browser settings.

9. SECURITY

We protect your personal data with technical and organizational measures to prevent unauthorized access, loss, or misuse.

10. CHANGES TO THE PRIVACY POLICY

We may update this privacy policy as needed. Updates will be published on our website.

questions?

Contact us at post@cozyhundehotell.no if you have any questions regarding our processing of personal data.

This document ensures that Cozy Hundehotell complies with Norwegian privacy laws and GDPR while keeping it understandable for customers.